When your computer breaks you’ll likely do whatever it takes to get it working again. While you may have considered taking it to one of the big box stores for repair, you should probably reconsider. Below we’ll explain why big box stores don’t offer the best option for computer repair.
They Probably Can’t Solve Your Computer Problem
While big box stores may offer numerous services, computer repair likely isn’t their specialty. In fact, many basic repairs require sales people to ship your computer across the country to a centralized repair depot. These stores simply do not have the same repair capabilities as many smaller, individual repair shops.
They’ll Attempt to Upsell Like Crazy
Big box stores have one focus in mind: making money. If you take your computer in for repair, you’ll probably hear about all the various programs and equipment you need. The thing is, you don’t actually need these things.
When you contact Computer Repair by Marcus, we take the time to listen to your needs and concerns. Our team is focused on solving your problem, not trying to sell you extra software.
Their Employees Probably Aren’t Trained to Provide Advice and Recommendations
As mentioned above, big box stores want to make money. They don’t really care about the customer and don’t train their employees to provide advice and recommendations. The truth is, they probably aren’t even qualified to provide the advice you really need to hear.
At Computer Repair by Marcus, we care about our customers. Our team has years of experience working with a variety of computer problems. We are well prepared to provide you with the expert advice you need to ensure optimal performance of your system.
It’s Hard to Find Someone to Help You
Employees of big box stores often have multiple tasks. It can be impossible at times to find someone that’s willing to help. Some stores book appointments. However, the time slot is often too short to actually deal with the problem.
Our team is always available when you need us. We provide personalized care to each and every one of our customers.
Please contact us for more information about our computer repair services.
